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Frequently Asked Questions

Everything you need to know about pricing, storage, shipping, testing, and research-use restrictions.

Quality and consistency are fundamental to our research products. Each batch is subject to independent third-party analytical testing using HPLC-MS/MS (High-Performance Liquid Chromatography–Tandem Mass Spectrometry).

This testing is used to help verify product identity, assess purity, and support batch-to-batch consistency. We use independent analytical verification as part of our quality-control process for research compounds.

Certificates of Analysis (COAs) may be available for select products upon request or where applicable.

What shipping options are available?

HelixForge Biotech provides complimentary UPS 2nd Day Air Shipping on all orders over $100 USD.

For orders under $100 USD, the following flat-rate shipping options are available:

  • USPS Priority Mail: $10.00

  • UPS 2nd Day Air: $12.00

Estimated Delivery Times

  • UPS 2nd Day Air: Approximately 1–2 business days after shipment

  • USPS Priority Mail: Approximately 2–3 business days after shipment

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or destination location.

Can I return or exchange my order?

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Due to the sensitive nature of our research products and their storage requirements, HelixForge Biotech does not accept returns or exchanges after an order has been delivered. This helps ensure all products remain within a controlled environment and have not been exposed to unknown handling, storage conditions, or potential contamination.

Returned, opened, or delivered products are not eligible for return or exchange due to ordering errors, changes in research needs, or customer preference.

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What if my order arrives damaged or incorrect?

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Please contact us within 48 hours of delivery at support@helixforgebiotech.com. Include your order number, a description of the issue, and clear photographs of the product and shipping package.

Verified shipping errors or transit damage may qualify for a replacement shipment or store credit at HelixForge Biotech’s discretion.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and carrier information, when available.

Customers with a HelixForge Biotech account may also view order status and available tracking details by logging in to their account dashboard.

Please allow up to 24 hours after carrier acceptance for tracking information to become active and begin showing updates.

HelixForge Biotech accepts the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

All transactions are processed through secure, encrypted payment gateways to help protect payment information.

To help avoid processing delays, please ensure that your billing details match the information associated with your selected payment method. Orders may be subject to payment verification before shipment.

Proper storage is important for helping maintain the integrity of research compounds.

  • Lyophilized material: Store at -20°C (-4°F) in a dry, desiccated environment unless product-specific documentation states otherwise.

  • Reconstituted solutions: Store under refrigeration at 2°C–8°C (36°F–46°F).

  • Avoid: Repeated freeze-thaw cycles, prolonged exposure to light, and high-humidity conditions.

  • Do not freeze reconstituted solutions: Once reconstituted, do not store below 0°C (32°F) unless product-specific documentation directs otherwise.

Storage stability may vary based on the compound, diluent, concentration, handling procedures, and research application. Researchers are responsible for following appropriate laboratory protocols and any available product-specific documentation.

These compounds are intended solely for legitimate laboratory research use. HelixForge Biotech does not provide guidance, instructions, or recommendations regarding in vivo, human, veterinary, clinical, therapeutic, diagnostic, or personal applications.

Researchers are solely responsible for ensuring that their work complies with all applicable laws, regulations, institutional policies, laboratory safety requirements, and, where applicable, Institutional Review Board (IRB) requirements for their specific research protocol.

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