Privacy Policy

Privacy Policy
Last Updated: June 12, 2026
 
HelixForge Biotech ("HelixForge," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, subscribe to our communications, or purchase products from us.

1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Account credentials

• Order and transaction information

• Customer service inquiries and communications

• Marketing preferences

Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information and operating system

• Website usage information

• Referring and exit pages

• Date and time of visits

• Cookies and similar tracking technologies
   

2. How We Use Your Information
We use your information to:

• Process and fulfill orders

• Manage customer accounts

• Communicate regarding orders and account activity

• Respond to customer service requests

• Improve our website, products, and services

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations

• Send marketing and promotional communications where permitted by law.
   

3. Email Marketing and Promotional Communications
If you subscribe to our newsletter, create an account, make a purchase, or otherwise opt in to receive marketing communications, we may use your information to send:

• Product announcements

• Promotional offers

• Educational content

• Company news and updates

• Special discounts and marketing campaigns

We may use third-party email marketing providers to manage and deliver these communications. Such providers may collect information regarding email engagement, including:

• Email opens

• Link clicks

• Device type

• General location information derived from IP addresses

This information helps us improve our communications and customer experience.
You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that even if you unsubscribe from promotional emails, we may continue to send transactional communications related to your orders, account activity, security notifications, and customer service matters.
 
4. Information Sharing and Disclosure
We do not sell your personal information.
We may share information with trusted third parties that assist us in operating our business, including:
Service Providers

• Payment processors

• Shipping carriers

• Website hosting providers

• Email marketing providers

• Analytics providers

• Fraud prevention and security services

These providers are authorized to use your information only as necessary to provide services on our behalf.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud or security threats

• Protect the safety of customers or others

Business Transfers
In the event of a merger, acquisition, restructuring, financing, or sale of assets, customer information may be transferred as part of the transaction.
 
5. Data Security
We implement commercially reasonable security measures designed to protect your information, including:

• SSL/TLS encryption

• Secure payment processing through PCI-compliant providers

• Restricted employee access to personal information

• Security monitoring and auditing procedures

• Encrypted storage where appropriate

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
 
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Store shopping cart contents

• Analyze website traffic and performance

• Measure marketing effectiveness

• Deliver relevant advertising

You may control cookies through your browser settings. Disabling cookies may limit certain website features and functionality.
 
7. Analytics and Advertising
We may use third-party analytics and advertising services to understand website usage and improve marketing efforts.
These services may collect information such as:

• Pages visited

• Time spent on the website

• Referral sources

• Device information

• General geographic location

Such services may use cookies, tracking pixels, and similar technologies to collect information.
 
8. Your Privacy Rights
Depending on your location, you may have the right to:

• Access personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Object to certain processing activities

• Opt out of marketing communications

• Request a portable copy of your data

To exercise these rights, contact us at:
support@helixforgebiotech.com
We may request verification of your identity before processing certain requests.
 
9. Children's Privacy.
Our website and products are intended only for individuals who are at least 21 years of age.
We do not knowingly collect personal information from individuals under 21. If we become aware that personal information has been collected from someone under the permitted age, we will take reasonable steps to delete such information.
 
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
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11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after any changes become effective constitutes acceptance of the updated Privacy Policy.
 
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
HelixForge Biotech
Email: support@helixforgebiotech.com
Website: www.helixforgebiotech.com